
Hawthorne Animal Hospital
Address |
5 Cougar Dr, Glen Carbon, IL, 62034 |
Veterinarian Reviews Add Review
Vet Name | Dr. Probst |
Mark |
|
Pet Name | Otto |
Owner Name | Dustin |
5.27.2024
Dustin Decker, a military veteran with PTSD, reported a distressing experience at your facility. Despite informing the nurse of his condition, he was woken abruptly by Dr. Troy Probst after waiting over an hour, causing distress. Later, a nurse informed him the treatment would cost approximately $1,300, which he could not afford due to recent unemployment. After waiting another thirty minutes without updates, Dustin inquired about his dog's status and was told to return to his room. When he tried to get attention by clearing his throat, Dr. Probst threatened to call the police, and Dustin was asked to leave without his dog receiving the needed medical attention. He is concerned about the handling of his case and hopes for better support for veterans in the future.
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